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Most support requests are one of these. If yours is not, use the form above.
Open Gratitude Genie, go to the premium upgrade screen, and tap “Restore Purchases”. Your subscription is tied to the App Store or Google Play account that bought it, so make sure you are signed in with that same account.
Subscriptions are billed by Apple or Google, not by us, so they are cancelled from the store. On iPhone or iPad open Settings → your name → Subscriptions. On Android open the Google Play Store → your profile → Payments & subscriptions. Cancelling stops the next renewal; premium stays active until the end of the period you have already paid for.
Gratitude Genie is free to download and use. The free tier includes 20 daily journal messages with Gratina, mood tracking, the Gratitude Bucket, and the self-help library. Premium unlocks 100 daily messages, weekly emotional intelligence reports, advanced monthly memories, and deeper gratitude levels.
Yes. Journal entries are encrypted before they are stored, and only your account can read them. The app is completely ad-free and we never sell your data.
Open Settings inside the app and choose Delete Account. This permanently removes your account and all of your data, and it cannot be undone.
Gratitude Genie runs on iPhone, iPad, and Android phones and tablets. Your journal syncs to your account, so you can sign in on a new device and pick up where you left off.
Send us a message using the form on this page and describe what happened and which device you are using. That detail is what makes a problem reproducible, and it is the fastest route to a fix. We read every message.
Gratitude Genie is made by Indie Genie Labs. Read our Privacy Policy for how your journal data is handled, and our Terms of Service for the rules of using the app. New here? Start with what Gratitude Genie does or browse the gratitude journaling guides.